Privacy Policy

Effective Date: September 14, 2026

Pacific Grove SoundWorks, Inc. (“Pacific Grove SoundWorks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit pacificgrovesoundworks.com, contact us, book or inquire about our services, communicate with us by phone, email, or text message, or otherwise interact with Pacific Grove SoundWorks.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone number
  • Company or organization name
  • Information submitted through contact or inquiry forms
  • Studio booking or scheduling information
  • Project details
  • Billing or payment-related information
  • Communications you send to us by email, telephone, text message, or other means

Because Pacific Grove SoundWorks provides recording, production, mixing, mastering, podcast, audiobook, voice-over, post-production, and related audio services, clients may also voluntarily provide project materials, recordings, files, session information, credits, or other information necessary for us to perform our services.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring website, pages visited, and general website usage information.

2. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and requests
  • Provide quotes and information about our services
  • Schedule and manage studio sessions
  • Communicate about current or prospective projects
  • Provide recording, production, editing, mixing, mastering, post-production, or other services
  • Send appointment or session confirmations and updates
  • Provide customer support
  • Process payments and maintain business records
  • Improve our website and services
  • Protect against fraud, abuse, or security threats
  • Comply with applicable laws and legal obligations
  • Enforce agreements and protect our legal rights

We do not use personal information for purposes materially different from those described here without appropriate notice or consent.

3. SMS and Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Pacific Grove SoundWorks, we may send you SMS or MMS messages relating to:

  • Studio inquiries
  • Scheduling
  • Session confirmations
  • Appointment reminders
  • Project coordination
  • Production updates
  • Questions relating to your project
  • Customer-service communications
  • Other communications you have requested or consented to receive

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing goods or services from Pacific Grove SoundWorks.

Mobile Information and SMS Consent

Mobile information, including telephone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers only as necessary to provide messaging or other services on our behalf, subject to appropriate confidentiality and privacy obligations.

4. Email Communications

If you contact us by email or provide your email address, we may use it to respond to you and communicate about your inquiry, project, booking, or other business relationship with us.

If we send promotional emails in the future, you may unsubscribe using the instructions included in those communications.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve performance, and measure website traffic.

Cookies are small files stored on your device. Depending on the services enabled on our website, cookies may be used for purposes such as:

  • Website functionality
  • Security
  • Analytics
  • Performance measurement
  • Remembering preferences

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

6. Analytics and Third-Party Services

We may use third-party service providers to operate our website and business. These may include services relating to:

  • Website hosting
  • Website analytics
  • Email
  • Telephone and SMS communications
  • Scheduling
  • Cloud storage
  • File transfer
  • Payment processing
  • Accounting
  • Customer relationship management
  • Advertising

These providers may process information on our behalf to perform services for us.

We do not authorize service providers to use personal information for their own independent marketing purposes except where separately disclosed to you or permitted by law.

7. Zoom Phone and SMS

Pacific Grove SoundWorks may use Zoom Phone and Zoom SMS for telephone and text-message communications.

When you communicate with us through these services, certain information, including your phone number, message contents, call information, and related communications data, may be processed by Zoom in accordance with Zoom’s own privacy practices and our service agreement with Zoom.

8. Payment Information

If you make a payment to Pacific Grove SoundWorks, payment processing may be handled by a third-party payment processor.

We generally do not receive or store complete credit or debit card numbers when payments are processed directly by a third-party payment provider. Payment providers maintain their own privacy and security practices.

9. Audio, Video, and Client Project Files

As part of our professional services, clients may provide or create audio recordings, video recordings, photographs, scripts, session files, project files, or other creative materials.

These materials are used to perform the services requested by the client and may be stored temporarily or for a reasonable period for project completion, revisions, delivery, backup, or business recordkeeping.

We do not sell client project materials or use confidential client recordings for unrelated purposes without authorization.

Any public use of client names, recordings, photographs, testimonials, credits, or project examples is subject to applicable agreements, permissions, or other authorization.

10. How We Share Information

We do not sell personal information.

We may disclose information in limited circumstances, including:

  • To vendors and service providers performing services on our behalf
  • When necessary to complete a transaction or provide requested services
  • With accountants, attorneys, insurers, or other professional advisers where appropriate
  • When required by law, court order, subpoena, or legal process
  • When reasonably necessary to protect the rights, property, safety, or security of Pacific Grove SoundWorks, our clients, or others
  • In connection with a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business

Service providers receive only the information reasonably necessary to perform their services.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and the nature of the client relationship.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

13. Your Privacy Choices

You may contact us to request that we:

  • Update or correct your personal information
  • Delete certain personal information
  • Explain what personal information we maintain about you
  • Stop certain communications
  • Update your communication preferences

Some information may need to be retained where required by law, contractual obligations, accounting requirements, dispute resolution, security, or legitimate business needs.

14. California Privacy Rights

If you are a California resident, you may have certain rights under California privacy laws, depending on the applicability of those laws to Pacific Grove SoundWorks.

These rights may include the ability to request information regarding:

  • Categories of personal information collected
  • Sources of personal information
  • Purposes for collecting or using personal information
  • Categories of third parties to whom information is disclosed
  • Specific pieces of personal information maintained about you

Where applicable, California residents may also have rights to request correction or deletion of personal information and to opt out of certain uses or disclosures.

Pacific Grove SoundWorks does not sell personal information.

We will not discriminate against you for exercising applicable privacy rights.

To make a privacy request, contact us using the information listed below.

15. Do Not Sell or Share My Personal Information

Pacific Grove SoundWorks does not sell personal information for monetary consideration.

We also do not sell or share mobile telephone information or SMS consent information with third parties for their own marketing or promotional purposes.

If our practices change in the future, we will update this Privacy Policy and provide any legally required choices or notices.

16. Children’s Privacy

Our website and professional services are not directed primarily to children under 13, and we do not knowingly collect personal information from children under 13 through our website without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so that we can address the matter.

17. Links to Other Websites

Our website may contain links to third-party websites or services.

Pacific Grove SoundWorks is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When changes are made, the revised policy will be posted on this page with an updated effective date.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Pacific Grove SoundWorks, Inc.
Pacific Grove, California
Phone: (831) 309-9799
Email: [insert your preferred business/privacy email]
Website: pacificgrovesoundworks.com